Friend and co-worker JT and I have been expecting our brand-new, semi-complementary OS X upgrades to arrive from Apple. The email Apple sent on Friday said they'd been shipped and would be at work today. Since I wasn't in the office yet, JT went downstairs to see if they'd arrived. This is his account:
Hit the mail room again.
Me: hello, I'm here to pick up a package for my coworker, Toby Price. He's out of town so he asked me to check to see if his package has arrived yet.
Mail Clerk: ok, let me check…. What floor?
[mail clerk rummages around for 1 to 2 seconds]
Mail Clerk: so he didn't get a call saying his package was here?
Me: I don't know, he's out of town.
Mail Clerk: so you're just checking?
Mail Clerk: so he DIDN'T get a call?
Me: I don't know, he's not here. He's out of town. I'm just trying to do everyone a favor.
Mail Clerk: ok, let me check. (looks at same 5 packages again)
Mail Clerk: so he DID get a call?
Me: I don't know, he's out of town…
Another mail clerk guy comes over.
Mail Clerk 2: you no find package? what name?
Me: Toby or Tobias Price
Mail Clerk 2: did you get a call?
Me: no, I'm checking for a coworker who's out of town today.
Mail Clerk 1: he's checking for his friend. Toby or Tobias Price.
Mail Clerk 2: Oh, ok.
Me: thank you
Mail Clerk 2: what floor?
Me: 4th floor.
Mail Clerk 1: so, you didn't get a call yet?
Me: no, I wouldn't get a call anyway, I'm checking for a coworker who's out of town.
Mail Clerk 2: maybe this one…
Mail Clerk 1: no, he said 4th floor, remember? It would be like THIS one [grabs package in 4th floor bin]
Mail Clerk 2: oh, that's the package? Good.
Mail Clerk 1: no, it would just be LIKE this one. I would be for the 4th floor, since he said 4th floor.
Mail Clerk 2: oh! I see. 4th Floor. Ya ya.
Mail Clerk 2: did your FRIEND get a call saying we had package?
Me: no, he's out of town, he expected the package today, and asked me to check.
Mail Clerk 1: ya, he's checking for his friend.
Mail Clerk 2: oh, ok, ya ya.
Mail Clerk 1: it doesn’t look like it's here yet. But we still have all these packages here that haven't been inventoried yet. [does NOT look at them]. We'll hold it until he shows up, though, even if it's a couple of months.
Me: oh, we thought you want them picked up within 3 days.
Mail Clerk 1: we'll hold them for months. Till he gets back in town.
Mail Clerk 2: we call when comes!
Mail Clerk 1: if he's back tomorrow, he can get it then. If it comes.
I thanked them and left.